Frequently Asked Questions

 

 

 

 

Recycle your Rubbish, remove rubbish or junk fast and efficiently from residential and commercial properties. Our service includes, loading the materials from anywhere on your property, cleaning up at the end of the job and all disposal fees.

 

We will remove pretty much anything provided it can be lifted by two people.

Examples include:

Furniture - sofa, sofa-bed, mattress, armchair, cupboard, filing cabinets Appliances - fridge, freezer, washer dryer, computer, stereo, printer, TV, fax machine Cellar, loft & garage - boxes, books, kitchenware, tools, clothes, fireplace, lawn mower Garden refuse - branches, grass, leaves, soil, dirt, sod, compost, turf

Wood - fencing, firewood, lumber, plywood, shed, gate Construction/ demolition - plaster, drywall, broken patio, pallet, crate, glass, concrete Roofing / Flooring - tiles, asphalt, carpet, wood, flooring

 

We can not remove certain Hazardous Materials, including paint or paint cans full of paint, noxious chemicals, solvents, motor oils, petrol cans, asbestos, vehicle batteries, raw meat and fish, medical or biological waste (including faeces), or any toxic substances. On the other hand, there are certain items that are technically classified as hazardous (on the basis of how they need to be disposed of) which we can collect. For example, computer monitors and fridges or freezers. However, because these items have to be disposed of separately and the disposal costs are higher, we add a supplemental charge to your bill. If you are unsure about whether your rubbish or junk is or is not hazardous and whether we can collect it, please call us for clarification.

 

 

Recycle your Rubbish are not licensed or insured to carry certain hazardous materials. You should contact your local council for information on hazardous waste carriers in your area.

 

 

Our assessor loads your rubbish or junk into the truck, cleans up and takes it to a sorting station. Recycle your Rubbish sort items for recycling or reuse. For recycling and tips we are charged according to the weight of material disposed of. Our charges reflect the costs of doing all this and also the expense of employing staff and running our trucks.

 

 

Recycle your Rubbish rates are based on the amount and type of rubbish or junk being removed. Until we see what is to be removed, we can't give you an exact price. Once at the premises but before starting a job, our assessor will review the materials to be removed and provide you with an No-obligation free quote of how much the job will cost.

 

 

Try to give Recycle your Rubbish as much notice as possible to ensure your rubbish or junk collection can be scheduled for a time most convenient to you. Nevertheless, if you need us urgently, we can often arrange a pick-up within 48 hours of your call.

 

 

Yes, provided you have agreed this with the charity in advance. Unfortunately, due to insurance considerations, we are unable to guarantee the condition of items upon arrival.

 

 

We try our utmost not to! To minimise the chance of dirtying the inside of your property, as well as using dust sheets, our assessors always wear clean uniforms (we carry spare ones) and, for really rainy days, use plastic shoe covers to avoid traipsing mud around the house. We always sweep up thoroughly at the end of the job. In the unlikely event that we do damage your property when removing junk, rest assured we are fully insured and we will arrange for any repairs immediately.

 

 

In general Recycle your Rubbish charge by volume (ie. how much of our truck is taken up with your rubbish or junk). However if your material is particularly heavy (eg. rubble or concrete) we charge based on weight.

 

 

Yes. Our trucks and assesors are fully insured to do this work, including cover against any damage caused to a client's property when removing rubbish or junk from the premises.

 

 

Yes, we could. It would need to be agreed to before the time. Please remember that we are not a traditional removal service and equally our trucks are not designed to do so, our vehicles are open (on top). For a small additional charge we could help.

 

 

The container at the back of each our trucks has the same volume of 13.5 cubic yards. This is equivalent to 2 ¼ standard builders' skips (which are 6 cubic yards). The container is always the same size.

 

 

Not always. Provided Recycle your Rubbish, can access the rubbish or junk from the road and we have your card details beforehand, we will call you once on site with an exact quote and then process your card payment remotely on completion. Equally, account customers often arrange for collections to occur without someone on site, and we simply invoice you following completion of the job.

 

 

If you require a pick-up outside ordinary business hours, let us know and we will try our best to accommodate your requirements. Please be aware, however, that for safety reasons our teams cannot collect after dark.

 

 

To allow for unforeseen circumstances, such as traffic or work that end up being larger than expected, appointments are booked in two-hour slots. The assessor will call you 15 to 30 minutes before arrival and give an exact arrival time.

 

 

A cubic yard is three feet high by three feet wide by three feet deep, or 27 cubic feet.

 

 

Strong efficient assessor with shovels, brooms, dust sheets, rubble bags, buckets, tools and a sack trolley.

 

 

Yes. Our trucks and assesors are fully insured to do this work, including cover against any damage caused to a client's property when removing rubbish or junk from the premises.

 

 

The majority is recycled or reused - by being given to charities or taken to specialist recycling facilities. Where those options are not possible we take waste to licensed Waste Transfer Stations where it is sorted and disposed of in the least environmentally damaging manner possible.

 

 

Our Head offices are in Surrey, we have mobile office across London. Just asked if we cover your area.

 

 

We do all the loading and clean up for you and our charges reflect only the volume of junk we remove. With skip hire you have to pay for the entire volume of the skip, regardless of how much you fill. There is also the added hassle and expense of having to apply for a skip hire permit in advance and the fact that you have to do all the loading and clearing up yourself. On top of all that, you usually have to put up with neighbours using your skip to dump their own rubbish or junk as well!